Privacy Policy
At Rhomtrip OÜ , we are committed to protecting your privacy and personal data. This policy outlines how we collect, use, and secure your information, and explains your rights related to the personal data we hold about you.
Whether you access our services on your computer or mobile device, or place orders with us via email or phone, this policy applies to you. We take your privacy seriously, and are dedicated to maintaining the confidentiality and security of your personal information.
Who we are
Rhomtrip OÜ s a transportation aggregation company based in Estonia, providing high-quality transfers to airports, ports, bus and train stations, as well as events, congresses, and group transportation services, all operated by trusted and approved partners. For a detailed description of our services and how we provide them, please refer to our website's Terms & Conditions.
We recognize the importance of privacy and security when it comes to your personal information. As a result, we are committed to preserving the trust and confidence of our website visitors and customers who order our services via email. We are dedicated to safeguarding your personal data while respecting your privacy rights.
We promise to handle your data with fairness and legality, and are transparent about the data we collect and how we use it. Rest assured that we do not sell your information to other organizations or businesses.
Personal Data Collect About You
We may collect the following information about you:
In order to authorize payments, we request payment details such as VISA, Mastercard, or American Express cards, as well as PayPal via Stripe, our trusted payment processor. Please note that we do not store any of this information for security reasons.
We may collect some of the aforementioned personal data directly from you. This may occur when you create an account on our website or when you reach out to our customer services team via email. Additionally, some personal data is collected indirectly, such as your browsing or order activity. Rest assured that we value your privacy and handle all personal data with the utmost care and confidentiality.
Your first name and last name
Your gender
Your contact details(home and billing addresses, telephone numbers and e - mail address)
Your route of transportation, including pick - up and destination addresses, including, but not limited to flight, bus, train or ship route and details, details about your stay at a hotel, hostel, holiday home and / or details about your participation in a seminar, conference or congress;
Amount of luggage
Details of your orders of services with us
Your account sign in details, including user name(s) and password(s)
when you order our services, your bank account or payment card details
Your correspondence and communications with us
Your on - line browsing activities on our websites
Your IP address
Your device ID and other details such as make and model and the apps you use.
Basis for processing of data
Our legal basis for processing your personal data set out in 1 – 9 above is that it is necessary to fulfil our agreement with you, provide services to you as you requested and to comply with our legal obligations.
Our legal basis for processing your personal data for personal data set out in 10-12 above is our legitimate interest in enabling your access to our site, presenting relevant products and content to you, giving you a pleasant user experience and our legitimate interest in business development.
Use of Personal Data
The information we collect may be used to:
We will only use your personal data for marketing purposes with your consent. We may do this by post, email, text message, online or through social media, push notifications via apps, or other electronic means and will aim to update you about those products and services you are interested in or which are relevant to you.
You may amend your marketing preferences and have the right to opt-out of receiving promotional communications at any time, by:
We won't send you marketing messages if you tell us not to, but we will still need to send you occasional service-related messages.
Provide products and services to you
Process your orders
Take payment from you or provide you with a refund
Manage any account(s) that you hold with us
Verify your identity and ensure that our customers are genuine
Detect and/or prevent crime or fraud, and related purposes
Carry our statistical analysis
Conduct market research
Help us understand more about you as a customer
Personalise your transfer experience
Tailored our website to you
Improve our services, apps and websites
Contact you about products and services
Provide online advertising
Help answer your questions and solve any issues you have
Manage customer service interactions with you.
Storing your data
We will store your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy. These are the criteria that we use to determine when we will delete your data:
We retain data to the extent required by law (such as tax/bookkeeping laws)
We retain data such as contact data, order data and communication data to the extent relevant for limitation periods for potential claims (typical five to ten years after the date of purchasing services from RhomTrip)
We retain data such as contact data, services order data, marketing data and preference data as long as you have consented to receive marketing communications from us.
We typically delete other data 5 years after your last interaction with us (such as last order or last communication) or shortly after you have deleted your profile on our site.
Your Privacy Rights
Within the conditions/limitations set out in applicable law, you have the following privacy rights:
You can exercise your rights on our site (My Account) or by contacting us.
If you think that we have processed your personal data in a manner that is not in accordance with data protection law, we hope that you contact us, so that we can provide answers and correct any misunderstandings. You have the right to make a complaint to the relevant data protection authority). If you live or work in another EEA country, you may contact the authority in your country.
Right to information: You have the right to obtain further information on our use of your personal data.
Right of access: You have the right to receive a copy of your personal data.
Right to rectification: You have the right to ask us to correct your personal data if it is incorrect or incomplete, such as by changing your details on your account.
Right to be forgotten: You have the right to request the erase of your data if we do no longer need them.
Right to data portability: You have the right to obtain personal data that you have provided to us in a format that enables you to transfer that personal data to another organization. You may also have the right to have your personal data transferred directly from us to such organization.
Right to object to processing of personal data: You have the right to object to our use of your personal data, such as to unsubscribe to marketing emails.
Mobile Data Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Policy Updates
This Policy was last updated on April 30, 2025.